How do I change or cancel my order? All orders are final. No cancellations or changes allowed.
What is the estimated domestic shipping time? Print are shipped via DHL within 3-5 business days from when you placed your order and may take up to one week to arrive.
Do you offer international shipping ? International shipping is available for the Europe.
Do you offer shipment tracking? Items come with tracking. Your shipping confirmation email will include a tracking number. Tracking information may take 24-48 hours to update its current location.
What is the refund or exchange policy? All sales are final. I don't accept returns or exchanges but please contact me at [email protected] if you have any problems with your order.
What if my order is lost? On rare occasions, Delivery company may lose or mis-deliver your package or it could be stolen after delivery. I cannot be responsible for these incidents once it is in the hands of DHL If you have been tracking your shipping information and believe your package is missing, please contact me ASAP at [email protected].
Why do the colors of my digital purchase look slightly different from the pictures online when I print them? Colors may vary slightly between web and physical product due to different screen settings across multiple viewing devices. However, I use the best printing technique (Giclée print) to get the best colors.
Can I resell your products? No, my artworks are for personal use only. Reselling of any kind (including repurposing/adapting) is not permitted unless authorized by me.